Legal · Effective January 15, 2026

Privacy Policy

Ningbo Juhai New Materials Co., Ltd. ("Juhai Plastics", "we", "us") respects your privacy. This policy explains what personal data we collect when you contact us for a quote, request product samples, or use our website, how we use it, who we share it with, and the rights you have over your data.

Contents

1. What Personal Data We Collect
2. How We Use Your Data
3. Legal Basis for Processing (GDPR)
4. Cookies & Analytics
5. Who We Share Data With
6. International Data Transfers
7. Data Retention
8. Data Security
9. Your Rights
10. Children's Privacy
11. Changes to This Policy
12. Contact & Data Protection Officer

1. What Personal Data We Collect

We only collect the personal data you voluntarily provide when interacting with our sales or R&D team. We do not buy contact lists, and we do not run hidden tracking beyond standard web analytics.

Data you provide directly

• Contact details — name, job title, company, country, business email, phone / WhatsApp / WeChat when you submit our inquiry form, reply to an email, or call us.
• Project & technical data — part drawings, target mechanical properties (tensile, impact, HDT), glass fiber content, color, application environment, annual volume and target price. This is needed to recommend a grade and quote accurately.
• Shipping & logistics data — delivery address, Incoterm preference, port, customs contact — only after a sample or commercial order is placed.
• Marketing data — if you opt-in to our technical blog newsletter, we store your email and subscription preferences.

Data collected automatically

• Server log data — IP address, browser type, referring page, pages visited, timestamps. Kept for 30 days for security and abuse-prevention purposes only.
• Analytics data — aggregated, anonymized traffic statistics (see Cookies section below).

2. How We Use Your Data

We use your personal data only for legitimate business purposes directly related to supplying modified engineering plastic granules:

• Responding to quotation, sample and technical support requests;
• Recommending suitable PA6 / PA66 / PP grades and sending datasheets and CoC documents;
• Processing orders, arranging shipments and handling customs / invoicing;
• Quality follow-up after delivery (e.g. requesting molding feedback, lot traceability);
• Sending the technical blog newsletter only if you have explicitly opted in;
• Improving our website, products and technical content;
• Complying with legal, tax and export-control obligations.

3. Legal Basis for Processing (GDPR)

For users protected by the EU/UK GDPR, we rely on the following lawful bases:

• Article 6(1)(b) — Contractual necessity: processing required to respond to your inquiry, prepare a quote, and perform any subsequent supply contract.
• Article 6(1)(f) — Legitimate interest: quality follow-up, fraud and abuse prevention, and aggregated analytics to improve our service. Our legitimate interests do not override your fundamental rights.
• Article 6(1)(a) — Consent: for sending the technical newsletter and any non-essential marketing communications. You may withdraw consent at any time.
• Article 6(1)(c) — Legal obligation: retaining invoices, customs and export-control records as required by Chinese and applicable foreign law.

4. Cookies & Analytics

Our website uses only essential and minimal analytics cookies. We do not use third-party advertising cookies or cross-site tracking pixels.

Cookie	Type	Purpose	Duration
session_id	Essential	Keeps your contact form session stable	Session (closes with browser)
cookie_consent	Essential	Stores your analytics opt-in choice	12 months
_privacy / _anonymizeIp	Analytics	Anonymized page-view statistics	14 months

You can disable cookies in your browser; the site remains fully usable. To revoke analytics consent later, click "Cookie Settings" in the footer or clear the cookie_consent cookie.

5. Who We Share Data With

We never sell your personal data. We share it only with the following categories of recipients, strictly on a need-to-know basis and under written confidentiality / data-processing agreements:

• Logistics & freight forwarders — to deliver samples and orders (name, address, phone only);
• Customs brokers & testing labs — for export documentation and certificate of analysis issuance;
• Email & web hosting providers — to deliver our email and host this website;
• Accounting & tax advisors — for invoicing and statutory filings;
• Competent authorities — where legally required (e.g. customs, tax, export control, or lawful law-enforcement requests).

6. International Data Transfers

Because we serve international buyers, your personal data may be processed outside your country of residence (typically in China, where our factory and servers are located). When transferring data outside China, we rely on Standard Contractual Clauses (SCCs) or other valid transfer mechanisms recognized under applicable law, and we apply the technical and organizational measures listed below.

7. Data Retention

Data Category	Retention Period
Inquiry / quote records (no order placed)	24 months after last contact
Order, invoice, shipping & customs records	10 years (statutory tax / customs retention)
Quality, CoC and lot traceability data	7 years from shipment
Newsletter subscriptions	Until you unsubscribe
Server / security logs	30 days

After the retention period, data is securely deleted or fully anonymized.

8. Data Security

We apply reasonable technical and organizational measures to protect your data: TLS-encrypted website and email, access-controlled CRM with role-based permissions, quarterly internal access reviews, staff confidentiality agreements, and regular backups. No method of transmission or storage is 100% secure, but we continuously work to keep your data protected in line with ISO 9001 and recognized industry practice.

9. Your Rights

Depending on your jurisdiction (GDPR, UK GDPR, CCPA/CPRA, PIPL, etc.), you may have the following rights over your personal data:

• Access — receive a copy of the personal data we hold about you;
• Rectification — correct inaccurate or incomplete data;
• Erasure ("right to be forgotten") — request deletion where no legal retention obligation applies;
• Restriction & objection — limit or object to processing based on legitimate interest;
• Portability — receive your data in a structured, machine-readable format;
• Withdraw consent — at any time, for consent-based processing (e.g. newsletter);
• Lodge a complaint — with your local data-protection authority.

To exercise any of these rights, email vip@nbjuhai.com with "Data Request" in the subject line. We will verify your identity and respond within 30 days (or as required by applicable law).

10. Children's Privacy

This website and our services are intended for business-to-business (B2B) industrial buyers and engineers aged 18+. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The "Effective" date at the top of this page indicates the latest revision. Material changes will be highlighted on our homepage or sent to newsletter subscribers. Continued use of the website after changes take effect constitutes acceptance of the updated policy.

12. Contact & Data Protection Officer

For any privacy question, data request, or complaint, contact our Data Protection Officer:

Ningbo Juhai New Materials Co., Ltd.
Attn: Data Protection Officer
Zhenxing Road, Lianghui Development Zone, Yuyao, Ningbo, Zhejiang 315400, China
Email: vip@nbjuhai.com
Tel: +86 133 9669 7290 (Mon–Sat 08:00–18:00 GMT+8)

If you are dissatisfied with our response, you have the right to lodge a complaint with your local data-protection supervisory authority.